RHQ services Brisbane and South East Queensland, including Loganholme, Springwood, Fortitude Valley, Chermside, Mount Gravatt, South Brisbane, Wynnum, Indooroopilly.
If your cold room, walk-in freezer or commercial fridge has stopped holding temperature, call RHQ on (07) 3808 6000 — any time, day or night. Stock at risk and kitchen closures are treated as priority breakdowns.
24/7 response process.
What to do while waiting for technician.
Stock-loss urgency.
40+ years operating history in commercial refrigeration and food-service equipment.
How RHQ helps
Commercial refrigeration emergencies cost businesses money for every hour the equipment is offline. RHQ operates a 24/7 dispatch line so breakdowns do not have to wait until business hours.
24/7 response process.
What to do while waiting for technician.
Stock-loss urgency.
Immediate urgent breakdown call.
Call the emergency line whenever stock or food safety is at risk and the fault cannot wait for business hours.
The most common after-hours calls are:
Keep doors shut to hold temperature for as long as possible — every opening lets cold air out. Move high-value or high-risk stock to any working cold storage you have access to. Write down the current temperature and any fault code or alarm message; it helps the technician diagnose faster on arrival. Do not keep resetting equipment that trips straight back out, as that can mask the underlying fault.
The line is answered at all hours, not by a message bank. The team triages the fault, confirms your location and sends the nearest available technician. After-hours and emergency rates differ from standard business-hours service, and the team tells you the call-out basis before a technician is confirmed — no surprises once the job is done.
Related RHQ services
“Sam from RHQ was a godsend. He was authentic and genuine and fixed everything. Will only be using them for all things fridge-related in future.”
FAQ
Yes. The emergency line on (07) 3808 6000 is answered at all hours. Dispatch will triage the fault and advise the next available technician for your area.
An emergency is any fault where stock is at risk of spoiling, a kitchen cannot operate, food safety temperatures are compromised, or a cold room or freezer room is warming and product loss is imminent.
Keep doors closed to retain temperature where possible. Move high-value stock to alternate cold storage if available. Note the temperature and any fault codes or alarm messages to help the technician at diagnosis.
After-hours and emergency call-out rates may differ from standard business-hours service. The dispatch team will advise costs when you call, before attendance is confirmed.
Yes. RHQ services Brisbane and South East Queensland including the Gold Coast, Ipswich, Logan and surrounding areas. Travel time depends on your location and the nearest available technician.
Next step
Call RHQ for urgent breakdowns, planned maintenance, equipment repairs or commercial refrigeration project advice across Brisbane and South East Queensland.
